When will my order ship?
Orders will ship within 24 business hours. All orders placed on Saturday, Sunday or any holiday will be shipped on the following business day. Business hours are Monday – Friday 8:00 a.m. – 5:00 p.m. Central Standard Time.
How much does shipping cost?
Shipping cost varies depending on the number of books you order and the shipping method you choose.
| Description | Cost / First Item | Cost / Additional Item |
|---|
Standard Ground Delivery (3 to 8 business days)
| $5.99
| $1.99
|
Second Day Air (2 to 3 business days)
| $9.99
| $2.99
|
Next Day Air (1 to 2 business days)
| $18.99
| $6.99
|
Tracking Your Package
If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in
Your Account.
FedEx
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. This may be due to an incorrect address. Depending on our season we can re-ship a package for a nominal fee which is based on the method you instruct us to ship. If we are unable to re-ship your package, a refund less shipping and 10% restocking fee will be processed.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
1. Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. If a package is returned to us due to address reasons a refund will be given less the shipping charges and a 10% restocking fee will be applied.
To remove an outdated or incorrect address from your account, click the
"My Account” at the top of your screen. Click “Change Name, Address, Phone, etc…” located under Account Information. Update as needed and “Submit Change”.
2. Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We provide tracking number when your order ships so you can monitor your package. Returned packages will be refunded less the shipping amount and a 10% restocking fee will be applied.
3. Refused by Recipient.
The following are some of the reasons a package may be refused.
If someone at the delivery address refuses the package (i.e. requests package be returned to sender).
If the recipient is not available on any of the delivery attempts.
If the recipient fails to pick up a package that is being held at the post office, or FedEx facility, etc. It will be marked “refused” or “unclaimed”.
When a package is returned to us undelivered, a refund will be issued less shipping and will be subject to a 10% restocking fee.
4. Why am I charged a restocking fee?
If the carrier is unable to complete the delivery of your package they send it back to us. We incur charges from the carrier when a package it sent back whether it is sent back due to refusal or address problems, etc. In most cases the restocking fee is applied to cover these charges.
Free Shipping
1. Place at least $125 of bookcircus.com products in your Shopping Cart*. (Items that are ineligible for the promotion are indicated as such on their product detail pages).
Proceed to checkout.
2. Select FREE SHIPPING as your shipping method. Note: If you select any shipping option other than the one labeled FREE SHIPPING, you will be charged for that level of shipping service.
Confirm and place your order and enjoy the free shipping!**
*If your order qualifies for FREE SHIPPING, but also contains one or more ineligible items, you’ll be charged shipping fees for those ineligible items.
**Canceling items, changing your shipping address, and/or selecting a shipping method other than FREE SHIPPING may affect your order’s eligibility for this promotion.
* This offer is only applicable to orders of $125 or more of qualifying merchandise.
* FREE SHIPPING applies to contiguous delivery addresses only. (Shipments to PO, APO, and FPO addresses do not qualify.)
* May be used in conjunction with a promotion code or certificate. The qualifying amount is the total amount of the products purchased before the promotional code is applied.
* You will not receive FREE SHIPPING on your order if any eligible items are canceled, bringing the total below $125.
* We reserve the right to change or discontinue FREE SHIPPING at any time.